1) Privacy Policy
Last updated: [Date]
Who we are
– Fusion ProdMark (“we,” “our,” “us”)
– Website: https://fpmark.in
– Contact: fusionprodmark@gmail.com
– Address: India
– DPO/Privacy Contact: [Name/email, if any]
What we do
We provide video production, YouTube channel management, design, ads management, course creation, and application-ops services for educational institutes and creators.
Personal data we collect
– Contact data: name, email, phone, organization, role, WhatsApp.
– Account/channel data: public YouTube channel URLs, analytics access (if shared), platform IDs.
– Transactional data: invoices, payments, GST details.
– Project files: media assets, scripts, briefs, logos.
– Technical data: IP address, device, browser, pages viewed, referrers, cookies.
– Marketing preferences and form submissions.
How we collect data
– Directly from forms, emails, WhatsApp, discovery calls, contracts.
– From connected platforms when authorized (e.g., YouTube, Google Ads, Facebook/Meta).
– Cookies and similar technologies (analytics, performance, preferences).
Why we process data (legal bases)
– Perform a contract or pre‑contract steps.
– Legitimate interests (service improvement, security, analytics, portfolio with consent).
– Consent (newsletters, testimonials, case studies).
– Legal obligations (tax, accounting, compliance).
How we use data
– Provide and manage services and projects.
– Communicate, support, and send service updates.
– Analyze performance (e.g., CTR, retention, conversions).
– Send marketing emails when opted in.
– Detect, prevent, and address security or abuse.
Cookies
We use essential, analytics, and performance cookies. Manage preferences via browser settings and our cookie banner (where shown). Disabling some cookies may affect site functionality.
Sharing and disclosure
We may share data with:
– Service providers under contract (hosting, email/SMS, analytics, payment, project management).
– Platforms where we manage your assets with your authorization (YouTube, Google Ads, Meta).
– Professional advisors (legal/accounting) and authorities where required by law.
We do not sell your personal data.
International transfers
We may process data outside India using providers with appropriate safeguards (contractual clauses, equivalent protections). Details available on request.
Data retention
– Client/project records: duration of contract + up to 7 years (tax/compliance).
– Marketing data: until you opt out or after 24 months of inactivity.
– Technical logs: typically 12–24 months, unless required longer for security/legal.
Your rights
Subject to law, the right to access, correct, delete, restrict or object to processing, and withdraw consent. To exercise rights, email fusionprodmark@gmail.com. If unresolved, lodge a complaint with your data protection authority.
Security
We use reasonable technical and organizational measures (least-privilege access, 2FA where possible, encrypted storage where supported). No method is 100% secure.
Children’s privacy
Our services target institutions and adult professionals. We do not knowingly collect data from children. If you believe a child has provided data, contact us to remove it.
Third‑party links
External websites are governed by their own policies. Review them before sharing data.
Changes to this policy
We may update this policy. The “Last updated” date reflects the latest version.
Contact
fusionprodmark@gmail.com | [Address] | +91 8236827782 / +91 9131871226
2) Terms of Service
Last updated: [Date]
1. Agreement
By accessing fpmark.in or engaging our services, you agree to these Terms and any referenced policies.
2. Services
We provide production, channel management, design, ads, course/application ops, and related consulting. Scope, deliverables, timelines, and fees are defined in proposals or SOWs.
3. Client responsibilities
– Provide accurate information, timely approvals, and required access (e.g., YouTube, ad accounts, LMS).
– Ensure rights/permissions for all materials supplied to us.
– Comply with platform policies and applicable laws.
4. Fees and payment
– Fees as quoted; applicable taxes extra.
– Invoices are due within [7/15] days unless otherwise agreed.
– Late payments may incur delays, interest, or suspension of work.
– Project start or releases may require an advance or milestone payments.
5. Intellectual property
– Client Materials remain the client’s property.
– Work Product: Upon full payment, final deliverables are licensed or assigned as stated in your SOW. Project files (editable/source) are included only if specified; otherwise we deliver final exports.
– We may reference non‑confidential work in our portfolio unless you opt out in writing.
6. Acceptable use
Do not use our site/services for unlawful, infringing, or harmful activities. We may suspend service for violations.
7. Confidentiality
Both parties shall keep Confidential Information secure and use it only for the project, except where disclosure is required by law.
8. Ads and platforms
Performance is influenced by platform algorithms and audience behavior. Results are not guaranteed. Client is responsible for ad spend unless otherwise stated.
9. Warranties and disclaimers
Services are provided “as is.” We disclaim all implied warranties to the fullest extent permitted by law.
10. Limitation of liability
To the maximum extent permitted, our aggregate liability for any claim is limited to the fees paid to us for the specific service during the 3 months preceding the claim. No liability for indirect, incidental, or consequential damages.
11. Indemnity
Client agrees to indemnify and hold us harmless from claims arising from Client Materials, illegal use, or breach of these Terms.
12. Term and termination
Either party may terminate for material breach with 10 days’ notice if uncured. Upon termination, fees for work performed become due; we will deliver completed and in‑progress work as defined in the SOW.
13. Force majeure
Neither party is liable for delays/failures due to events beyond control (e.g., outages, strikes, disasters).
14. Governing law and disputes
These Terms are governed by the laws of India. Courts at [City/State] shall have exclusive jurisdiction, subject to mandatory consumer laws.
15. Changes
We may update these Terms. Continued use after changes constitutes acceptance.
16. Contact
fusionprodmark@gmail.com | +91 8236827782 / +91 9131871226
3) Cookie Policy
Last updated: [Date]
What are cookies?
Small text files placed on your device to help the site function and improve your experience.
How we use cookies
– Essential: security, page navigation, forms.
– Analytics: traffic and usage (e.g., Google Analytics) to improve content.
– Performance/functional: preferences, UI improvements.
– Marketing: measure campaign performance on platforms (e.g., Google/Meta/YouTube).
Third‑party cookies
Some cookies are set by third parties. We do not control them. Review their policies.
Managing cookies
– Browser controls: block/delete cookies (this may impact site features).
– Consent tools: use our banner to accept/reject non‑essential cookies.
– Opt‑outs: Google Analytics Opt‑out Add‑on; platform ad preference settings.
Data retention
Cookie lifetimes vary: session to up to 24 months (analytics). See your browser’s site data for details.
Contact
fusionprodmark@gmail.com for cookie questions.
4) Refund & Cancellation Policy
Last updated: [Date]
Project engagements
– Discovery/strategy fees are non‑refundable once delivered.
– For production/retainers, refunds are not offered for work already performed or booked resources.
– If a project is cancelled by the client:
– Before production start: refund of unspent fees minus 10% processing and any third‑party costs.
– After production start: pro‑rata billing for hours/deliverables completed + third‑party/non‑recoverable costs; any balance refunded.
– If we must cancel due to unforeseen reasons, we will provide a pro‑rata refund of unrendered services and transfer all completed work.
Digital products
– Downloadable templates or digital goods: non‑refundable after access is granted unless defective files are provided and not fixed within 7 days.
Rescheduling
– Live streams/recordings: reschedule with at least 48 hours’ notice; otherwise slot fees may apply.
Payment disputes
– Contact fusionprodmark@gmail.com within 7 days of invoice for disputes. We will investigate and resolve promptly.
Contact for cancellations/refunds
fusionprodmark@gmail.com | +91 8236827782 / +91 9131871226
5) Accessibility Statement
Last updated: [Date]
Our commitment
Fusion ProdMark is committed to making fpmark.in accessible to as many people as possible.
Measures we take
– Use of semantic HTML, alt text for images, sufficient color contrast (#FF6A00 on black/white), keyboard accessibility for menus and forms.
– Logical heading structure and labels for inputs.
– Avoidance of auto‑playing media where possible; captions available on request for our videos.
Standards
We aim to conform to WCAG 2.1 AA guidelines. Some third‑party widgets or embeds may not fully meet these standards.
Ongoing work
We regularly scan for issues and improve templates and content. If you encounter an accessibility barrier, let us know.
Feedback and support
– Email: fusionprodmark@gmail.com
– WhatsApp/Phone: +91 8236827782 / +91 9131871226
– Please include the page URL and a description of the issue.
Compatibility
Our site is designed for modern browsers and mobile devices. Some legacy browsers may not provide an optimal experience.
Formal complaints
If we are unable to resolve your concern, you may contact [relevant authority/ombudsman as applicable]
